FAQ

the bridge over the ohio river in cincinatti

We've assembled a list of our most frequently asked customer questions and answers for your convenience.

 

How do I get information about my Cincinnati Equitable Policy?

Contact the Home Office at 1-800-621-1826.

How do I change the services I selected at the funeral home for my funeral?

Contact the funeral home you are working with and make an appointment with the funeral director. 

How do I change my payment method from direct bill to electronic withdrawal from my bank?

Contact the Home Office at 1-800-621-1826 or complete the Electronic Transfer form, which will be on the Forms, Payments & Accounts page.

Can I make a payment online?

Yes. You can go to our policy owner payment portal and follow the instructions.

How do I find out the balance I owe on my funeral contract?

Contact the Home Office at 1-800-621-1826

Can I pay my funeral contract off early?

Yes, contact the Home Office at 1-800-621-1826

How do I change funeral homes on my pre-need policy if I should re locate?

Just complete the Change of Ownership form under the forms tab.

How do I file a claim on my funeral policy?

The funeral home will contact us at your time of death.

How do I find out the death benefit on my funeral policy?

Contact the Home Office at 1-800-621-1826.

How can I update contact information or beneficiaries?

Contact the Home Office at 1-800-621-1826 or complete the Beneficiary Change form under the forms tab.

How do I reinstate my policy?

Contact the Home Office at 1-800-621-1826 for a reinstatement form and total amount of premium due.